Welcome to Symbio

Symbio Wildlife Park is a family owned and operated zoo which is located on the Southern outskirts of Sydney in the the suburb of Helensburgh. Conveniently positioned on the top of the Illawarra escarpment, we are just minutes away from Stanwell Park Beach, the world renowned Royal National Park, Sea Cliff Bridge and also Bald Hill Lookout where you can take in majestic 180 degree views of the pacific ocean.

Nestled on 16 picturesque acres of manicured gardens, Symbio is home to all your Australian animal favourites as well as a large range of amazing exotic animals, which include cheetahs, ring-tailed lemurs, red pandas, meerkats, small monkeys and many more.

Symbio started in 1975 as a small wildlife park and has now grown to become a multi-award winning and internationally publicised zoo, famous for getting our visitors closer than ever before to amazing animals.

Visitors to Symbio can get up close and personal to all the Australian animal favourites, such as cuddle up to koala for that once in a lifetime iconic Aussie selfie, roll around on the grass as you feed, pat and interact with our large mob of kangaroos and if that is still not enough and you want to get even closer, you can choose to go one step further and have one of our exclusive behind the scenes experiences with either the Australian or exotic animals.

These behind scenes experiences can be with the red pandas, ring tailed lemurs, meerkats, monkeys, or you can have an Aussie or Exotic Zoom experience, where you combine multiple experiences in one for the ultimate animal adventure.

For those of you who love farmyard animals, the Symbio Farmyard precinct is the place to go where you can feed and pat goats and sheep, meet the cutest guinea pigs and see chickens and ducks.

Each and every day you will be amazed with the many interactive daily presentations, have the opportunity to have a happy snap with the koalas, alligators and snakes and interact with a variety of animals through live roving.

Facilities at the park include undercover shelters, picnic areas, large playground with large shady trees surrounding, Splash Park to cool down in the hot Summer months and kiosk sells hot food, snacks, refreshments, ice creams and essentials like sunscreen.

Symbio is open from 9.30am to 5.00pm every day except Christmas Day.

Our Mission & Purpose

Our mission to Educate –  Inspire –  Conserve

Our purpose is to provide ‘Connection’ between people, animals and the environment.

The world revolves around these three critical elements and we see it as our role to bridge the gap between them.


As you walk around the manicured gardens and exhibits here at Symbio, you will instantly feel a peace and relaxation and a closeness to our animals, brought by the way it has been designed and through the many open interaction areas.

Behind-the-scenes and away from the public eye, here at Symbio we have breed to release programs for two of the countries most endangered species, being the ‘Green and Golden Bell Frog’ and the ‘Bellinger River Snapping Turtle’ and our work in the environmental space has seen the implementation of many processes and procedures to not just become a more sustainable and environmentally friendly business, but to truly lead by example and help guide the industry and business as a whole around making change for the better.

These changes include, but not limited to; multiple large solar systems to reduce our carbon footprint and reliance on grid energy, multiple rain water catchment stations to alleviate the need for usage of town water, five stage composting where 100% of our organic waste is recycled into usable garden soil and mulch, along with many other sustainable practices such as; plastic and cardboard, plastic and bottle recycling initiatives and limiting use of Palm Oil Products.

Fun at Symbio

Contact Us


We are aware that some people have not received emails and/or Discount Codes have not shown on some tickets emailed out from Pay Discover Forward & Discover Voucher redemptions.
This was due to an unprecedented load on our servers from the amazing support of all of you.

After midnight tonight (30 June 2022) and throughout the morning tomorrow (1 July) we will be reissuing new emails (with updated codes) to all people who have received emails presenting with missing codes, sorting through all emails flagged as undelivered (bounced) due to spam filters, and sending new emails out via our CRM to ensure they get through to you.

There is no need to contact us as we have all this data captured on multiple databases, so we can clearly identify every redemption and who these people are, and we will be in contact throughout the day tomorrow via email. We thank you for your patience as we rectify this technical glitch, and rest assured all Discount Code Tickets issued will be valid until 30 July 2022, and all redemptions honored


  • Are you open today? Yes. We are open every day of the year (except Christmas Day) from 9.30am – 5pm. Our hours do not change on public holidays, or any other day.
  • How much is entry to Symbio? Please click on the get tickets button to see all prices!
  • My gift voucher has expired can I still use it? Symbio Gift Vouchers & Gift Cards are valid for three years from the date of purchase. If your card has expired and it has been three years since purchase, then unfortunately it is no longer valid for use here at Symbio.
  • I received an entry ticket as a present but it has expired, can I still use it? Entry tickets are valid for 12 months from the date of purchase. If your entry ticket has expired, then unfortunately it is no longer valid for use here at Symbio.
  • COVID – I have to self-isolate and cannot make my booking (party, behind-the-scenes, junior keeper camp), can I change dates? With the ever changing landscape around COVID-19, as long as you advise us prior to the time of booking, we can work with you on alternative dates.
  • Is my Season Pass still valid? Your Season Pass is valid for 12months. We added 15 weeks to all Season Passes to cover the time we closed during the Covid-19 lockdown. Example: If your pass was set to expire on 1 October 2021, it now expired on 14 January 2022
  • DINE & DISCOVER VOUCHERS – I am having trouble redeeming my Discover Voucher online! Not a problem!
    – If you are having trouble redeeming it online, simply show it at entry and we can process it in person.
    – If you have redeemed it online and have not received your email with your $25 Discount Code, please check your Junk and Spam emails first.
    – If you are having trouble redeeming the $25 Discount Code you received via email in our Online checkout, please ensure you are using the code found below the QR Code and not your Service NSW Discover CODE.
    – It isn’t allowing me to redeem additional tickets! You can only redeem one voucher per person, per pay, per business. To redeem a second voucher, please try again tomorrow.
    – My friend sent me a screenshot of their Discover Voucher to use and it isn’t working? That is is because Service NSW App updates their Alphanumerical Codes associated with Discover Vouchers every ten minutes to alleviate sharing of Discover Vouchers between family and friends.
  • ACCEPTING ANIMALS – I have a pet that needs a new home can I bring it in? Due to quarantine and safety measures in place to ensure our animals remain disease-free, no we do not accept pets, or unwanted animals here at Symbio.
  • INJURED ANIMALS – I found an injured animal on the road can I bring it in? Please take the animal to your closest vet. We do not have veterinary services on-site.


If your enquiry hasn’t been answered above, is urgent in nature, or regarding bookings please contact our Guest Services Team who are available on;

Ph: (02) 4294 1244

International: +61 2 4294 1244

Or fill out the contact form below!

7-11 Lawrence Hargrave Dr, Helensburgh NSW 2508

Opening Hours:
Open daily: 9:30am – 5pm except Christmas Day


Media and Marketing inquiries only
Kevin Fallon
Marketing and Creative Services Manager
Ph: (02) 4294 1244

Please note: Sponsorship/Donation Requests are not to be sent to the Marketing Manager


For all Sponsorship/Donation Requests please follow the below link:


Thanks for your enquiry. We will get back to you shortly.

© 2022 Symbio Wildlife Park. All Rights Reserved.