Funnel-Web Spider Drop Off Point

Symbio Wildlife Park are proud to announce we are now working as a Sydney and South Coast Funnel-Web Spider drop off point for our friends at the Australian Reptile Park.

If you find a Funnel-Web spider around your home, the first thing you need to do is make sure that everyone is safe. If you have the ability to safely collect the spider, you can bring it up to Symbio or any other drop off point, where it will then be transported to the Australian Reptile Park for use within their life saving anti-venom program.
How to safely collect a spider!

The safest way to collect a funnel-web spider is by using either a long stick, ruler or other object of length and gently persuading it into a secure container. This can either be a sturdy Tupperware container with snap tight/screw top lid, or even a jar with screw top lid. Glass jars may be used, though it is usually safer to stick to sturdy plastic containers, to alleviate any dangers of dropping the jar or it breaking during transport, causing the spider to escape.
Once the spider is secure, you can bring it to Symbio Wildlife Park and we will take the spider into care until transfer to the Australian Reptile Park.
* Below information provided by the Australian Reptile Park

What you need to know about spiders

There are five spiders that regularly cause concern to members of the public in this area. Of these only the funnel-webs and red-backs are currently considered dangerous though there are others, such as mouse spiders, which are rarely encountered but potentially dangerous. Any spider larger in size than a dollar coin should be treated with respect, as all spiders have venom glands, though only the large species have fangs able to puncture human skin.

The following safety rules apply to all spiders:

  • Do not leave clothes, shoes, towels, etc. on the floor
  • Check shoes before putting them on
  • Do not walk about at night without footwear
  • Do not handle spiders that appear to have drowned in pools, buckets, etc.
  • Wear gloves when gardening or working outside

For more information on identification of spiders, click here

First Aid

  • Keep the bite victim calm and immobile.
  • For a funnel-web bite, apply a pressure-immobilization bandage to the bite site and the adjacent limb. For example, a bite on the finger should be treated by bandaging the entire arm. Further restrict movement by applying a splint.
  • For a red-back bite, the only first aid required is the application of an ice pack to the bite site to reduce the pain.
  • Seek emergency medical assistance immediately.
Contact Us

Contact Us

We will respond as promptly to your inquiry as we can, usually within 48 hours.


  • Are you open today? Yes. We are open every day of the year (except Christmas Day) from 9.30am – 5pm. Our hours do not change on public holidays, or any other day.
  • How much is entry to Symbio? Please click on the get tickets button to see all prices!
  • My gift voucher has expired can I still use it? Symbio Gift Vouchers & Gift Cards are valid for three years from the date of purchase. If your card has expired and it has been three years since purchase, then unfortunately it is no longer valid for use here at Symbio.
  • I received an entry ticket as a present but it has expired, can I still use it? Entry tickets are valid for 12 months from the date of purchase. If your entry ticket has expired, then unfortunately it is no longer valid for use here at Symbio.
  • COVID – I have to self-isolate and cannot make my booking (party, behind-the-scenes, junior keeper camp), can I change dates? With the ever changing landscape around COVID-19, as long as you advise us prior to the time of booking, we can work with you on alternative dates.
  • Is my Season Pass still valid? Your Season Pass is valid for 12months. We added 15 weeks to all Season Passes to cover the time we closed during the Covid-19 lockdown. Example: If your pass was set to expire on 1 October 2021, it now expired on 14 January 2022
  • DINE & DISCOVER VOUCHERS – I am having trouble redeeming my Discover Voucher online! Not a problem!
    – If you are having trouble redeeming it online, simply show it at entry and we can process it in person.
    – If you have redeemed it online and have not received your email with your $25 Discount Code, please check your Junk and Spam emails first.
    – If you are having trouble redeeming the $25 Discount Code you received via email in our Online checkout, please ensure you are using the code found below the QR Code and not your Service NSW Discover CODE.
    – It isn’t allowing me to redeem additional tickets! You can only redeem one voucher per person, per pay, per business. To redeem a second voucher, please try again tomorrow.
    – My friend sent me a screenshot of their Discover Voucher to use and it isn’t working? That is is because Service NSW App updates their Alphanumerical Codes associated with Discover Vouchers every ten minutes to alleviate sharing of Discover Vouchers between family and friends.
  • ACCEPTING ANIMALS – I have a pet that needs a new home can I bring it in? Due to quarantine and safety measures in place to ensure our animals remain disease-free, no we do not accept pets, or unwanted animals here at Symbio.
  • INJURED ANIMALS – I found an injured animal on the road can I bring it in? Please take the animal to your closest vet. We do not have veterinary services on-site.


If your enquiry hasn’t been answered above, is urgent in nature, or regarding bookings please contact our Guest Services Team who are available on;

Ph: (02) 4294 1244

International: +61 2 4294 1244

Or fill out the contact form below!

7-11 Lawrence Hargrave Dr, Helensburgh NSW 2508

Opening Hours:
Open daily: 9:30am – 5pm except Christmas Day


Media and Marketing inquiries only
Kevin Fallon
Marketing and Creative Services Manager
Ph: (02) 4294 1244

Please note: Sponsorship/Donation Requests are not to be sent to the Marketing Manager


For all Sponsorship/Donation Requests please follow the below link:


Thanks for your enquiry. We will get back to you shortly.

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